If you are unable to use your Infrakit account, this guide will help you identify the problem and resolve it. You may experience login errors, account disabled messages, or other access issues. Follow the steps below to restore access.
Common Symptoms
Unable to log in with your username and password
Error message: “Account disabled” or “Account not found”
Password reset link does not arrive or expires quickly
Unexpected logout or inability to access certain features
Possible Causes
Your account may be disabled by an admin, your password may be incorrect or expired, or your organization may have removed your access. Sometimes, account inactivity or technical errors can also result in access problems.
If you have not logged in for an extended period, your account or personal data may have been deleted for inactivity. See the Data Protection Statement for more details.
How to Fix Account Access Issues
If your account has been reset by support, use the new password provided to log in. Change your password immediately after logging in for security.
References
Data Protection Statement (account deletion policy)
User Settings (how to change your password after login)