As of version 3.9.7 users with administrator level or higher can restore files or photos that were deleted from the project
This article explains what to do if you accidentally delete files in Infrakit. You will learn how to request restoration from the support team.
Prerequisites
Project name where the files were deleted.
Approximate date and time of deletion.
Names or folder locations of the deleted files (if known).
Steps to Request File Restoration
1
Collect necessary details
Write down the project name, and if possible, the folder paths and file names of the deleted files.
2
Note the deletion date and time
Record when the files were deleted to help support locate them.
3
Email Infrakit Support
Send an email to support@infrakit.com with your project name, details of the deleted files, and the approximate deletion time. State that you are requesting a file restoration.
The Infrakit development team handles file restoration. Processing time depends on the number and size of files. Support will notify you when restoration is complete.
FAQ
Can I restore deleted files myself?
No, users cannot restore files on their own. Restoration requires support assistance.
How long does file restoration take?
Time varies. The support team will update you on the progress.
What information should I provide?
Include project name, file or folder names, and the approximate deletion date and time.